Delivery Information
Production Timelines
Our items are listed as “made to order” and are handmade. Every piece is dedicated and made to the person who ordered it, using old traditional skills. The type of such quality work takes time, so please note before ordering. We want your item to be perfect, so thank you for understanding!
Current production time about 5-10 business days to produce your order. We understand it might look forever, but we promise – once your order will leave our studio it will be delivered speedily! Please let us know if you need to receive your item by a specific day!
Your item will be shipped by registered mail as soon as we produce it and we will certainly send you additional e-mail to inform you that your item is ready and that it was shipped.
Shipping Options & Duration
We ship worldwide!
OPTIONS
– FREE Worldwide shipping. Standard shipping via national registered post service or DHL/UPS Economy (depending on the location). Tracking is provided. This shipping option is reliable, but slower. So if you are not in a rush – it’s a good option.
– EXPRESS via UPS or DHL (faster and safer way to receive orders).
DURATION
Standard:
– European Union usually 4 – 8 days
– UK usually 5 – 8 days
– USA usually 3 – 9 days
– Canada usually 5 – 10 days
– Australia, New Zealand usually 5 – 15 days
– Everywhere else usually 5 – 10 days
Express via DHL or UPS (faster and safer way to receive orders):
– European Union usually 1 – 3 days
– UK usually 1 – 3 days
– USA usually 1 – 3 days
– Canada, Australia usually 1 – 3 days
We ship Monday through Friday and do not ship on Saturdays, Sundays, or on public holidays.
*Shipping update for the FESTIVE SEASON: please note that during the festive season regular shipping via National Post Services is getting slower and with unexpected delays. Therefore, if you plan to receive your order by the Christmas time, we would recommend you to choose Express shipping option, which is a faster and safer way!
Shipping Address
All orders are shipped to your provided address during check out. We will not be able to change the shipping address once the order has been shipped.
Delayed Shipping
Please note, shipping duration is an estimate only. Due to customs delays and other factors outside of our control, orders may take longer to arrive. ManInTheStudio cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.
If you don’t receive your order within 30 days, please write to us and we will start the investigation process with our carrier. After investigation, if it appears that the parcel is lost, we will make a refund or send you new item(s).
Customs and Important Taxes
We do not collect customs fees, import duties, or local taxes. The customer/recipient of an international shipment is responsible for payment of any duties, taxes, and fees that may be applied by the destination country. We do recommend contacting your local customs for more information.
The customer must take full liability for all costs associated with the parcel’s return to ManInTheStudio due to unpaid customs charges or ignored/unseen emails from the customs office or the chosen carrier. Once the parcel arrives back at ManInTheStudio, the following charges may be applied to the customer: return postal fees, return shipping costs, customs duties or clearance fees, handling and processing charges.
Uncollected Items
Please note that uncollected items are not refunded.
If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier, or if any customer refuses to accept the products on delivery, we reserve the right to charge for the cost of returning products to us. The customer must take full liability for any parcels returned to ManInTheStudio due to unpaid customs charges or ignored/unseen emails from the customs office or the chosen carrier.